staysure customer servicestaysure customer service

Therefore i lost out on the deal. .wsite-phone {} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Lack of direction from middle management and above. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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• \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. } Simply go to the My Insurance section and choose which policy youd like to email to yourself. 2023 Resolver Consumer Online Limited. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} They subsequentialy told me to claim for myself. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would like to reassure you that Staysure take all feedback about our products and services very seriously. - Email address - Full name - Telephone no. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Have a fantastic holiday. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} left: 0 !important; I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You deserve to be treated better especially for what youre getting paid. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. It should be made more simple. PDF Terms of Business This was just batched in with any normal claim, just as if Id lost my purse. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Had team leaders record secret conversations trying to do what I have no idea. Here are 8 tips for writing great reviews. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. var ASSETS_BASE = '//cdn2.editmysite.com/'; The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Dear Anne Parry,Thank you for your 5 star review. Many thanks. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Staysure Job security & advancement reviews - Indeed My mum had a fall abroad and broke her neck. The calls are non stop , its very busy and mentally exhausting . .wslide-caption-text {} Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. . I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. I applied online. Overall experience. Sunday: 10am 4pm, Christmas hours: Training team really try hard and overall enjoyed it. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Anonymous Employee in Northampton, England, I applied online. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. The process was quick and easy and Lisa was very pleasant to deal with. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Contact Staysure customer service Resolver can help you send your complaints to Staysure. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. I was really impressed how EASY and QUICK to claim and get the money back. Staysure is a trading name of TICORP Limited. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Were sorry that you did not enjoy your time with us and we wish you success in your future role. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . } . Resolver can help you send your complaints to Staysure. var STATIC_BASE = '//cdn1.editmysite.com/'; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. } We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. 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Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Resolver is free. .wsite-footer blockquote {} Weve helped millions of people find a resolution. I should have asked for the policy to be posted to me. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Here are 8 tips for writing great reviews. If there is a problem with the password chosen this should be explained. I had to do all the repatriation work with the help of the English embassy in Tenerife. Do you agree with Staysure Travel Insurance's 4-star rating? Well always be on hand with guidance and support to help you get the results youre looking for. Warm regards,Ross, I have had holiday insurance with you for a couple of years. - Saturday: 9am - 5:30pm Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. 'active', Consumer guides, newsletters, surveys and more! It's quick, easy and totally free. policy. It was my aunty and they told me its not compassionate. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Anyone can write a Trustpilot review. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. .wsite-button-large .wsite-button-inner {font-size:14px !important;} I contacted you twice. document.dispatchEvent(initEvt); The People Team. Thursday 29 December: 8:30am 8pm Seemed silly, but so be it, or so i thought. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. PDF Worth doing right Insurance Provider Resolver is a totally free service that you can use to complain effectively. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Isla Graciosa, 1 Thank you. achieve performance targets across their product portfolio. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. We hope this will continue to inform and provide insight to our employees on the decisions we make. I have given this review 3 starts because I found it very difficult to register online to open an account. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Sometimes the Customers are not vey nice. .blog-header h2 a {} } 28703 San Sebastin de los Reyes office: Av. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. One rule for one employee and another for another. Average Interview. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";