splashtop mouse not working

Thanks for leaving your comments, youre right it might help others! This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Im using Windows 11. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Hope this helps. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. In the sample illustration below, it is shown as enabled. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Sorry JR Im still on my learners plates when it comes to Mac . I see that type of response, but I don't reply to them because they are not in my post thread. mouse click not working on desktop but works on task bar and elsewhere. done in the video is exactly as described. Do the cursor settings go back to the original settings? Launch the app on your PC and choose " iOS " and then " USB ". Users can even execute this via a remote session while connected with Splashtop. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams USEFUL" comment is USELESS because you failed to read the scenario correctly. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. NinjaRMM remote access services not working (TeamViewer, SplashTop Lord that was bloody annoying ! Cant you just use VNC or something similar? can you use VNC? Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today Its work when I change the guest os one. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. 6. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. is a KNOWN ISSUE?Gregg. Best Apps To Control Windows Pc With Android And Iphone In 2022 Your solution OFFICIALLY ends the nightmare. The first thing to check is whether the computer and the operating system is not responding as well. Sadly, 720px is the highest resolution currently supported by the driver. Cookie Notice Let the device recharge and then turn the device back on again. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. After they install and run the app, the experience is the same. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Thanks! I found this post while researching how other people have fixed the problem. Splashtop vs Teamviewer vs Chrome Remote Desktop: Which is - TechRadar It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. If the above methods dont work, wait for the device battery to drain naturally. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Remote Mouse Free. I realized I messed up when I went to rejoin the domain Gregg, sorry to hear the issues. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. In Word this was particularly annoying when trying to type and manipulate text. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. If you see Realtek HD Audio Manager, right-click and select Disable. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. I will work with our team actively to help resolve if the issue persists. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Click here for a blog post on remote accessing and controlling Android devices with SOS. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. This is the contextual mouse cursor. They were telling me it couldn't be done at first. Share this: Twitter Facebook LinkedIn More Loading. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! How to Fix "Windows Automatic Repair Not Working" - MiniTool 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Microsoft MVP: Office Dev And what are the pros and cons vs cloud based. Was this reply helpful? useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Is the mouse operation not working as expected with - Splashtop Inc. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Simply close the app, and it should work upon opening it again. Why the BIG DEAL you made out of it? New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Limitations of the "Lock keyboard and mouse" feature - Splashtop All i did was google remote desktop mouse pointer disappears and this article showed up. I was about to start digging into Citrix settings. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Running remote support sessions from a web browser isnt supported. Thanks for the easy fix. Verify that only you and/or others with clearance have permission to remotely access your computers. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. thanks for leaving the comment. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. By continuing to use this site, you agree to our cookie policy. Mouse scroll wheel works in other programs but not Windows 10 Apps Thanks Gregg. I decided to let MS install the 22H2 build. After a second, your iPad will be screen mirrored onto your computer. "Now hopefully you understand why i said 'can you use VNC? My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Splashtop did sometimes have a slight lag when screen . Mouse pointer does not change to resize or hyperlink when hovering AnyViewer is a safe and reliable remote access software for Windows. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Search apps & features in the start menu and open it. Before doing anything, make sure the issue isn't a temporary one. QED. Vincent (the first responding tech have this same information?Why did I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Copyright 2023 Splashtop Inc. All rights reserved. 2. I'm excited to be here, and hope to be able to contribute. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. We dont have this problem inside the FW with any combination of machines. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. response? was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Disable hardware acceleration of the display adapter on the computer That would be the only reason I can think of for someone to say that. Whoopee! Reinstall Google Chrome. Change). If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) 5 Great Apps for Using iOS Devices as Wireless Keyboard - Guiding Tech However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Now, when Windows is loading with the spinning dot on the display, press and hold the power. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . r/Surface - Mouse pointer disappearing when using splashtop for I love getting comments like yours. Most often, users will receive a black screen upon opening the app. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Automatically blank the remote screen when connected. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Mouse Not Working in Windows 10? How to Fix Your Mouse Problems - MUO In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. We will need your help to reproduce the issue then collect logs. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Splashtop - Datto When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. In your Splashtop Account Settings, you can enable Two . Chief Technology Officer at OnePlace Solutions. As you try to remote in using Splashtop into the console session, the RDP will disconnect. No. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Locking mouse in center to play FPS on splashtop File transfer is supported in version 2.6. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. How to Configure Secure Remote Access and Support - Splashtop Inc. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Keep pressing and holding for up to 10 seconds (until the device turns off). I had to remove the machine from the domain Before doing that . I realized I messed up when I went to rejoin the domain 3. Top FactoryTalk Remote Access Alternatives in 2023 Adjust your cursor speed, mouse wheel settings, and scroll line options. I decided to let MS install the 22H2 build. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. 1) Insert the Windows bootable drive and boot from it. The cursor only appears while in the ribbon. This menu is usually the first button on the left. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. For those utilizing a Windows 7 OS, users must install any additional printer drivers. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Clicking represents a touch. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Request permission to connect to the user's computer. (LogOut/ Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Deselect Auto-hide the taskbar. I don't want to post that exact file because I don't know if they want it publicized.Gregg. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Click Display adapters to expand. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. And what are the pros and cons vs cloud based. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. perfectly!Why didnt 5. Today I finally had time to google wtf made the cursor disappear. And thats it. I'm a freelance writer specializing in technical communication. I have a system with me which has dual boot os installed. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Say hello to your cursor when editing text again! 3D mouse working remote. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Solution 1. or I've also had a blue remote screen, but can see the mouse moving. Thanks for not making a long winded explanation and simply getting to the fix. Step 3. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. If the display remains blurry/fuzzy, try restarting the remote session. 2. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Thanks and apology for the issue encountered. Sound Choice to output sound over the remote connection only, on this computer only or both. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. I'm checking with support team. stay tuned thanks. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email?