Save. International Association of Better Business Bureaus. 2017 Thor Challenger XE Rear and side cameras and radio not working. Not just one but every single seat in the coach. I will state again that this is not a new claim. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case.
Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. We purchased a 2020 ************ model **** on September 4, 2019. ********* in **** had the coach for six weeks only to decide in the end not to do the job. * This post was edited 03/23/19 02:00pm by bobndot * Step inside and find a 68" jackknife sofa to the right of the entry door. Anyone know exactly where the fuse may . To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Use a pen or paper clip. 15,0000miles Specs: Ford E350 . How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? THOR #2187. Across from the sofa is a booth dinette. We are not responsible for any such errors and reserve the right to correct them at any time. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. 2003 Jazz Toy hauler 5k obo Needs work. 33 complaints closed in the last 12 months. Our motorhome has been in the shop at la mesa for 71/2 months. I think that is the Thor way. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. 2016 Freedom Elite 28H with a Axxera radio. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. **** refuses to act in good faith. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Speakers. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. I am rejecting this response because:This is the same response I received earlier. The radio may well be powered by the house batteries. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. . It may not display this or other websites correctly. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Non-smoking and pet-free. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. $5,000.
New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com If you wish to set up a factory service appointment to discount you the $2000, please call ************. Across from the bed there is even a place for an optional 32" LED TV.
Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Thor Motor Coach does not have control over the ************ centers. Who never came back to do the work. Tristen should have the additional documentation in his inbox this evening 12-11-2022. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. in fuel costs), then **** will kindly deduct the $2,000. You must log in or register to reply here. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. With all the family-friendly and pet-friendly features, you'll love traveling in . Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Mechanic's Assistant: Are you fixing your Chassis yourself? RV Wife. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. 01/03/2023. Begin with this one! Please note - there could be multiple recalls for a specific model RV. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. . I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. My husband was ill and could not drive the coach to *******.
PDF TaBLE oF CoNTENTS - Cruise America Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. The slide ran very slow, it always seems too.
Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. No. Our BIGGEST Class C is HERE!! Then I tried the GFI in my 29m bathroom. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. ft. We have documented the roof concerns in case it does happen to be a concern. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution.
Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C Call 248-662-9910 or fill out the contact form to learn more. WHO IS RIGHT? Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Thank you. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 We have only Put 2400 miles on since we bought it. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). **** did send the new flooring to CW. The elements cause the roof to expand and retract. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Thor is saying to just patch it. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. All of this back and forth is not fair to us, the consumer. The Border Hookups Hit The Road With A New Song. BBB is here to help. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. **** has already sent the flooring.
Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. We are well aware that the coach is off warranty. What have you tried so far? ********************************* became Retail Warranty Supervisor in April of 2022. This is an independent, unofficial site. It was a pleasure dealing with all of you. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Manufacturer-provided pictures, specifications and features may be used as needed. 1 of 26. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Mercedes-Benz 10.25 in. Want to request a quote on this unit? I left my parking lights on overnight, and it killed the car and house batteries. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************.
See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. It is winterized and sitting in my driveway for the winter. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. 2 lead acid batteries. 40,000 miles. I have looked and checked all connections and fuses I can find. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Fill out this quote form and we'll get back with you as soon as possible. This is Thors final offer as it has been stated multiple times. Stock Number I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. I have hundreds of emails relating to our continued attempts to get these issues resolved. Thurmont, MD. You are using an out of date browser. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. There's a reason why so many choose Thor Motor Coach. We have spent countless dollars and hours as well as travel time in dealing with this. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Mine is under our bed but doesnt have one. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. Not just one but every single seat in . Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Complete this form and we'll contact you with our wholesale price. Stock Number {stockNumber} {priceLabel} {msrp}. Of course, at our expense. There is a special tool (like a shiv) that you use to release both sides. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Well guide you through the process.
Listed 27 weeks ago in Cass . VIN #*****************. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Need advise, had a shop replace house battery and repair inverter. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Standard and optional features listed on units may or may not reflect the actual in-stock unit. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Thats where the water is coming in, it came that way from the factory. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The best of Class A amenities and more power than a Class B. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. You might find those release tools with the manual for the radio. ", VIN # ****************. Both electrical circuits must be energized for either radio to work. Not a fuse, not a wire. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. From the time we purchased the coach we have only driven a total of ***** miles. Did you recently have your batteries drain on you? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. THOR AXXERA RADIO.not working??? All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. The A.C.E. Based on what was submitted to Thor, we see no warranty concern. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Know someone who might be interested in this RV? Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Terms may vary. They have it completely gutted to repair it. . Class C, 32 feet Thor Motor Coach. I admit, we were naive in thinking that the labor charges could be so little for such a job. We have spent more than three years dealing with these issues. Nobody will build them better. purchased in July 2022. Save your favorite RVs as you browse. Please see us for a complete list of features and available options! can provide videos and pictures.
North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). We cannot even drive this rv with fear it might shutoff again. Surround Sound. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off.
RV Generator Won't Start? Causes & Troubleshooting Tips To Try Seal leaks and causes extreme noise when driven at highway speeds. Exterior 32" TV. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. For a better experience, please enable JavaScript in your browser before proceeding. Ill keep taking all suggestions and look a while longer. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Diesel and gas-powered chassis options. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown We have been diligently working non-stop to get the flooring and heating breech issues resolved. We had one of our **************** Representatives reach out, the below follow up was provided. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. As stated previously, we are well aware that the coach is now off warranty.
Thor Recall Notices - Latest Recalls for Thor - Arfc With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Ill keep taking all suggestions and look a while longer. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Attached 75 watt solar panel. Generator in photo not included.
Radio and cameras not working - Thor Forums Now we have two new bids one for $4,500.00 from a subcontractor. More than 50 pictures were sent to Thor. The park/travel switch on my coach does not switch the radio to the coach batteries. 2003 Thor Motor Coach jazz. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Plus tax, title and license. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Then to ********* in ****. We have spent more than three years trying to get these issues resolved. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. It has been sitting for a year. Probably have to pull radio out to find inline fuse. changed the RV world when it first hit the streets in 2011. This allows the radio to run with the ignition key off. This has all been dragging on for far too long. I bought a brand new Thor Hurricane 35M. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. BBB Business Profiles are subject to change at any time. And one, Don't Miss Paradise Oaks RV Resort In Florida.
Thor Motor Coach Fuses and Breakers Reset and Replacement I need my brand new RV fixed, and Thor has an obligation to fix it! or call the glass man in town? Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Like most: All went so smoothly from our first email to our going through the American Canadian borders. New to RVing? My Thor Rize was not properly built. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. We have pictures we can send if you want. The dealers in my area state that they dont even know what a ********* is and dont work on them. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Use/store switch in use mode? This dealer in **** miles away so thats not happening. All good. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. **'s labor charges of $7,500. Brand: Thor Motor Coach. Thanks for the suggestion. They found mold under the floor covering. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. BBB Business Profiles generally cover a three-year reporting period. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. You probably have to pull the radio out to find it. can discuss the resolution. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. We are also providing the **** commercial vehicle center web address. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. 40 gallon fresh water tank. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available.
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